Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesAndre Is The Man — I've had a few different maintenance requests over the past month. Andre Spencer has managed them both with ease and excellence. He is great at his craft, but most importantly, he is a friendly and personable guy.
I'd recommend him to any other tenant
response from property -Thank you for taking the time to share your experience! We are thrilled to hear that Andre has been able to assist with your maintenance requests and provide such excellent service along the way.
We are incredibly grateful for our maintenance team, and it is always wonderful to hear when their hard work, expertise, and dedication make a positive impact on our residents' experiences. Thank you again for your feedback and for being a valued member of the Carlyle Place community!
|Recommended: YesMy Apartment Is Beautiful — Had a few minor issues. But management and maintenance did a good job.
Thank you for your feedback! We’re glad to hear that our team was able to address your concerns and provide a positive experience. We appreciate your patience and are always here to help if anything else comes up. Thank you for being a valued member of our community!
|Recommended: NoI’ve lived here 18 years. Very nice when move in. Coffee was offered and many more resident appreciation events. Over the past 4 years it’s been an awful. Elevator breakdowns, no heat or hot water for days, in summer no air conditioning. Water leakage constantly. I used to loved this placed and wanted to stay forever. My rent increased 300.00 per month. I was told to blame it on algorithm. I’m glad I lived here when it was brand new. Maintenance staff is very nice. Manager is questionable about her abilities. The pool area is deplorable.
Thank you for sharing your feedback, and for being a resident of our community for so many years—we truly value your long-term residency and the history you’ve had here. We’re glad to hear that you’ve had positive experiences in the past and that our maintenance team has continued to provide helpful service.
We’re sorry to hear that your recent experience has not reflected those earlier impressions. While occasional building-related issues can arise, our team works diligently to address concerns such as maintenance requests, leaks, and system disruptions as quickly as possible. We understand how frustrating these situations can be and appreciate your patience when they do occur.
We understand that rent increases can be difficult. In this case, the adjustment was made to align with current program guidelines and comparable rates, particularly following a period where increases were limited. We did make efforts to help reduce the overall impact as much as possible.
We’re also sorry to hear your concerns regarding community upkeep and management. Your feedback is important to us, and we will continue working to improve both our communication and overall community experience.
We truly value you as a resident and would welcome the opportunity to speak with you directly to better understand your concerns and work toward a more positive experience moving forward.
|Recommended: NoI am currently experiencing several unresolved issues within this apartment complex. These concerns include inadequate training and professionalism among maintenance technicians and staff, recurring HVAC problems, no hot water for days, no water for days, Elevators are always down, old building so there's always a draft coming through your apartment as well as moisture on every single window. I was also around when a tenant was speaking about mold being in their apartment to the staff at the apartment complex, so now that's something else I need to worry about. These issues represent only a portion of the challenges we have faced. The continued lack of effective resolution and communication has significantly affected our living conditions and overall satisfaction. The city of Alexandria has been called over five times due to how bad the building is.
Thank you for taking the time to share your concerns. We take all feedback seriously; however, there are several misrepresentations in this review that we would like the opportunity to address directly.
At this time, we are unable to identify a current or former resident in our system whose account aligns with the circumstances described, which has made it difficult for our team to follow up or investigate the specific issues mentioned. We respectfully encourage you to contact the leasing office directly so we can review your situation and address any outstanding concerns.
Regarding water service, the community has not experienced multi-day water or hot water outages. There was a plumbing-related issue that required a temporary water shutdown to complete necessary repairs, and residents received updates throughout the day. Service was restored the same evening. At no point was water unavailable for multiple days.
While we understand that living in a large apartment building can come with challenges, our management and maintenance teams work diligently to address concerns as they arise and to communicate clearly with residents. We would welcome the opportunity to speak with you directly to better understand your experience and work toward a resolution.
Please contact the leasing office at your earliest convenience so we can assist you further.
|Recommended: NoNot Happy With Management Policy Changes — Management recently changed the elevator access to 24 7 key FOB access. Before the elevators ran without key FOB during the day 7AM-5PM . This was convenient for dog walkers cleaning services etc. to get to my apartment. Now they want me to pay 100 for an extra FOB.
Thank you for sharing your thoughts. We understand how this change may feel like an inconvenience, and we appreciate you taking the time to share your perspective. Many residents have also told us they appreciate the additional peace of mind that 24/7 elevator fob access provides.
For residents who have dog walkers, cleaners, or other service providers, we offer an access form that allows such service providers to check out a fob from the front desk while they are performing services in the building. If you’d like more information, please feel free to reach out to the leasing office—we’re here to assist.
|Recommended: YesGreat Move — The process of moving in was wonderful and the staff were helpful.
Thank you for sharing your experience! We're so glad to hear that your move-in process went smoothly and that our team was helpful along the way. If there's anything you need as you get settled, please don't hesitate to reach out—we're here to help you feel right at home at Carlyle Place!
|Recommended: YesMoving In — The staff was more than accommodating and appreciated their patience.
We appreciate your positive review about your experience with us. We strive to provide our residents with friendly and accommodating service, and we hope that you'll continue to have a pleasant time in our community.
|Recommended: YesInitial Review — 3rd day of living at this property. No big issues at this time. Everyone has been very friendly professional.
Natalyn,
We're so glad to hear that your leasing and move in experience have been good ones and that you are enjoying your home at Carlyle Place. We appreciate your taking the time to share these thoughts and we look forward to seeing you around the community.
|Recommended: YesLove Living Here — Location , location , location
Lela,
We appreciate the 5-star rating and your taking the time to share your thoughts. We agree that Carlyle Place's location is ideal and we're glad to hear that you are enjoying it! We look forward to seeing your around the community.
|Recommended: YesCarlyle Place A1 In Service And Safety — Whenever I put in for a service call, my issue is handled immediately . The staff is well resourced and knowledgeable. I feel extremely safe and secure as well
Tia,
We appreciate the 5-star rating and your taking the time to share your thoughts about Carlyle Place. We're glad to hear that we are meeting your expectations and look forward to seeing you around the community. Regards- Karen K
|Recommended: NoI’ve lived here since it opened 15 years ago. I’ve enjoyed it very much. Resident managers come and go and the ones that left were great. We now have a resident manager who fails to let residents know when elevators is going to be out of service or even when water is going to be turned off for any number of reasons. Maintenance staff is ok, but for a apartment complex this size needs more maintenance staff. Many apartments in the surrounding area I would check them out first. The best apartment buildings are the ones with the best resident managers. For 13 years 5 stars for everything the last 2 not so much.
Gloria,
Thank you for taking the time to share your thoughts about Carlyle Place. We're sorry to hear that we're not living up to your expectations. We apologize for dropping the ball in regard to getting a notice about the elevator inspection out in advance and are taking steps to make sure that doesn't happen again. We understand your frustration on this, and again, apologize for the inconvenience. We also understand your frustration regarding the recent water shut off. We do our best to provide ample notification if/when the water needs to be shut off. This particular instance was an emergency and notification went out immediately when we found out it would have to be shut off. We'd like the opportunity to turn your impression of us around and hope that you will reach out at your earliest convenience. We take what our residents say to heart and use it to work towards being better. Thank you.
|Recommended: YesGreat Place... Carlyle Place — We've lived here for about 6 months. Love the location and the maintenance staff. Really no complaints.
Michael,
Thank you for sharing your thoughts about Carlyle Place. We're glad to hear that you are enjoying your home and look forward to seeing you around the community. Regards- Karen K
|Recommended: YesHappy Place — Living here these past four weeks has been very enjoyable. Happy with decission to be at Carlyle Place.
William,
We truly appreciate the 5-Star rating and your kind words. As we strive to make sure that our residents are happy in their homes, we're so glad to hear that you are. Regards- Karen K
|Recommended: YesReview — We are very pleased with our apartment, the building facilities and service from staff since we moved here this summer. Today was the first time we had a potential emergency maintenance issue for our refrigerator as it appeared to lose power, and it was extremely difficult to reach the maintenance staff. While everyone on the maintenance staff has been very responsive for a few minor, low priority issues in the past even overly fast and responsive to such requests beyond our expectations , it was disappointing to find it so difficult to connect with maintenance today when we thought we had a real emergency with our refrigerator. For whatever reason, the refrigerator power came back on in the interim, so we no longer have an emergency situation. However, maintenance may want to check the refrigerator when their schedule permits to determine if there really is any operating issue with our refrigerator. Thanks, Jim
Jim, thank you for the 5-Star rating and for taking the time to write a thorough review on Carlyle Place. We appreciate your feedback. We are happy to hear that you are overall pleased with your home. We apologize that you had an inconvenience with the fridge power and getting ahold of maintenance. If you experience another maintenance emergency, please do not hesitate to reach out to the team. If they haven't already, someone from our team will be reaching out to discuss your concerns in more detail. We look forward to connecting with you soon. - Tiana G.
|Recommended: YesEvening Concierge And Maintenance Staff — As I was preparing for bed, at midnight, my commode began to overflow then spurt water at a fast pace. I called Steve, the evening concierge, who set into action and called Walter, who is one of the amazing Maintenance staff. Within 60 minutes they both solved the problem, and fixed everything. They were great and very professional.
Sylvia, thank you for the 5-Star rating and for sharing your thoughts about Carlyle Place. We are so happy to hear that our team members were able to help you quickly and efficiently, and we will pass on your kind words to them. Please do not hesitate to reach out if you need anything else. We look forward to seeing you around the community for a long time to come! - Tiana G.
Frequently Asked Questions
Carlyle Place has an overall rating of 5 out of 5 stars, based on 148 resident reviews.
According to the reviews shown, 92.6% of residents recommend Carlyle Place.
Residents rate the staff at Carlyle Place at 5 out of 5.
Residents rate maintenance at 5 out of 5.
Residents rate parking at 5 out of 5.