Ratings & Reviews

Overall Rating

5
(140 reviews)
94.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Lela D. - |Recommended: YesLove living here — Location , location , location
response from property -Lela, We appreciate the 5-star rating and your taking the time to share your thoughts. We agree that Carlyle Place's location is ideal and we're glad to hear that you are enjoying it! We look forward to seeing your around the community.
submitted by Tia E. - |Recommended: YesCarlyle place A1 in service and safety — Whenever I put in for a service call, my issue is handled immediately . The staff is well resourced and knowledgeable. I feel extremely safe and secure as well
response from property -Tia, We appreciate the 5-star rating and your taking the time to share your thoughts about Carlyle Place. We're glad to hear that we are meeting your expectations and look forward to seeing you around the community. Regards- Karen K
submitted by Gloria - |Recommended: NoI’ve lived here since it opened 15 years ago. I’ve enjoyed it very much. Resident managers come and go and the ones that left were great. We now have a resident manager who fails to let residents know when elevators is going to be out of service or even when water is going to be turned off for any number of reasons. Maintenance staff is ok, but for a apartment complex this size needs more maintenance staff. Many apartments in the surrounding area I would check them out first. The best apartment buildings are the ones with the best resident managers. For 13 years 5 stars for everything the last 2 not so much.
response from property -Gloria, Thank you for taking the time to share your thoughts about Carlyle Place. We're sorry to hear that we're not living up to your expectations. We apologize for dropping the ball in regard to getting a notice about the elevator inspection out in advance and are taking steps to make sure that doesn't happen again. We understand your frustration on this, and again, apologize for the inconvenience. We also understand your frustration regarding the recent water shut off. We do our best to provide ample notification if/when the water needs to be shut off. This particular instance was an emergency and notification went out immediately when we found out it would have to be shut off. We'd like the opportunity to turn your impression of us around and hope that you will reach out at your earliest convenience. We take what our residents say to heart and use it to work towards being better. Thank you.
submitted by Michael A. - |Recommended: YesGreat place... Carlyle Place — We've lived here for about 6 months. Love the location and the maintenance staff. Really no complaints.
response from property -Michael, Thank you for sharing your thoughts about Carlyle Place. We're glad to hear that you are enjoying your home and look forward to seeing you around the community. Regards- Karen K
submitted by William C. - |Recommended: YesHappy Place — Living here these past four weeks has been very enjoyable. Happy with decission to be at Carlyle Place.
response from property -William, We truly appreciate the 5-Star rating and your kind words. As we strive to make sure that our residents are happy in their homes, we're so glad to hear that you are. Regards- Karen K
submitted by James M. - |Recommended: YesReview — We are very pleased with our apartment, the building facilities and service from staff since we moved here this summer. Today was the first time we had a potential emergency maintenance issue for our refrigerator as it appeared to lose power, and it was extremely difficult to reach the maintenance staff. While everyone on the maintenance staff has been very responsive for a few minor, low priority issues in the past even overly fast and responsive to such requests beyond our expectations , it was disappointing to find it so difficult to connect with maintenance today when we thought we had a real emergency with our refrigerator. For whatever reason, the refrigerator power came back on in the interim, so we no longer have an emergency situation. However, maintenance may want to check the refrigerator when their schedule permits to determine if there really is any operating issue with our refrigerator. Thanks, Jim
response from property -Jim, thank you for the 5-Star rating and for taking the time to write a thorough review on Carlyle Place. We appreciate your feedback. We are happy to hear that you are overall pleased with your home. We apologize that you had an inconvenience with the fridge power and getting ahold of maintenance. If you experience another maintenance emergency, please do not hesitate to reach out to the team. If they haven't already, someone from our team will be reaching out to discuss your concerns in more detail. We look forward to connecting with you soon. - Tiana G.
submitted by Sylvia K. - |Recommended: YesEvening Concierge and Maintenance Staff — As I was preparing for bed, at midnight, my commode began to overflow then spurt water at a fast pace. I called Steve, the evening concierge, who set into action and called Walter, who is one of the amazing Maintenance staff. Within 60 minutes they both solved the problem, and fixed everything. They were great and very professional.
response from property -Sylvia, thank you for the 5-Star rating and for sharing your thoughts about Carlyle Place. We are so happy to hear that our team members were able to help you quickly and efficiently, and we will pass on your kind words to them. Please do not hesitate to reach out if you need anything else. We look forward to seeing you around the community for a long time to come! - Tiana G.
submitted by Katherine G. - |Recommended: YesThis property is Great. — The apartments are spacious and have great utilities. I cant hear any of my neighbors . The view from my apartment is amazing. The staff is very welcoming, friendly yet, professional. All Tenants and staff respect Covid rules which is greatly appreciate it. The amenities are also wonderful.
response from property -Katherine, Thank you for the 5-Star rating and for taking the time to share your thoughts about Carlyle Place. We are thrilled to hear how happy you are in your home and are glad to hear that our efforts relative to COVID-19 are working. We appreciate the feedback and hope to see you around the community for a long time to come. Regards- Karen K
submitted by Katherine G. - |Recommended: YesThis property is Great. — The apartments are spacious and have great utilities. I cant hear any of my neighbors . The view from my apartment is amazing. The staff is very welcoming, friendly yet, professional. All Tenants and staff respect Covid rules which is greatly appreciate it. The amenities are also wonderful.
submitted by Annavita P. - |Recommended: YesAbove Average — Affordable in regards to location and the modernness of the apartments
response from property -Annavita, Thank you for taking the time to share this 5-star review. We are so happy to hear that you are happy in your home. Please know that we are always here should you need us for anything. Regards- Karen K
submitted by Annavita P. - |Recommended: YesAbove Average — Affordable in regards to location and the modernness of the apartments
submitted by Joseph A. - |Recommended: YesNa — NA
response from property -Josh, Thanks for taking the time to give us a 5-Star Review. We're so glad that you are happy in your home and look forward to having you live with us for a long time to come. Regards- Karen K
submitted by Joseph A. - |Recommended: YesNa — NA
submitted by Jennifer V. - |Recommended: YesReview — Its a good price for the location. But there are some cons, like the parking, thin walls and traffic noise.
response from property -Jennifer, Thank you for taking the time to share your candid thoughts on Carlyle Place. If you ever feel that you are hearing noise that is not "normal apartment noise', please reach out and let us know so that we can make sure to take care of it for you. We want to make sure that you are happy in your home and we looking forward to seeing you around the community! Regards- Karen K
submitted by Jennifer V. - |Recommended: YesReview — Its a good price for the location. But there are some cons, like the parking, thin walls and traffic noise.