Ratings & Reviews

Overall Rating

5
(110 reviews)
95.5% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by James M. - |Recommended: YesReview — We are very pleased with our apartment, the building facilities and service from staff since we moved here this summer. Today was the first time we had a potential emergency maintenance issue for our refrigerator as it appeared to lose power, and it was extremely difficult to reach the maintenance staff. While everyone on the maintenance staff has been very responsive for a few minor, low priority issues in the past even overly fast and responsive to such requests beyond our expectations , it was disappointing to find it so difficult to connect with maintenance today when we thought we had a real emergency with our refrigerator. For whatever reason, the refrigerator power came back on in the interim, so we no longer have an emergency situation. However, maintenance may want to check the refrigerator when their schedule permits to determine if there really is any operating issue with our refrigerator. Thanks, Jim
response from property -Jim, thank you for the 5-Star rating and for taking the time to write a thorough review on Carlyle Place. We appreciate your feedback. We are happy to hear that you are overall pleased with your home. We apologize that you had an inconvenience with the fridge power and getting ahold of maintenance. If you experience another maintenance emergency, please do not hesitate to reach out to the team. If they haven't already, someone from our team will be reaching out to discuss your concerns in more detail. We look forward to connecting with you soon. - Tiana G.
submitted by Sylvia K. - |Recommended: YesEvening Concierge and Maintenance Staff — As I was preparing for bed, at midnight, my commode began to overflow then spurt water at a fast pace. I called Steve, the evening concierge, who set into action and called Walter, who is one of the amazing Maintenance staff. Within 60 minutes they both solved the problem, and fixed everything. They were great and very professional.
response from property -Sylvia, thank you for the 5-Star rating and for sharing your thoughts about Carlyle Place. We are so happy to hear that our team members were able to help you quickly and efficiently, and we will pass on your kind words to them. Please do not hesitate to reach out if you need anything else. We look forward to seeing you around the community for a long time to come! - Tiana G.
submitted by Katherine G. - |Recommended: YesThis property is Great. — The apartments are spacious and have great utilities. I cant hear any of my neighbors . The view from my apartment is amazing. The staff is very welcoming, friendly yet, professional. All Tenants and staff respect Covid rules which is greatly appreciate it. The amenities are also wonderful.
response from property -Katherine, Thank you for the 5-Star rating and for taking the time to share your thoughts about Carlyle Place. We are thrilled to hear how happy you are in your home and are glad to hear that our efforts relative to COVID-19 are working. We appreciate the feedback and hope to see you around the community for a long time to come. Regards- Karen K
submitted by Annavita P. - |Recommended: YesAbove Average — Affordable in regards to location and the modernness of the apartments
response from property -Annavita, Thank you for taking the time to share this 5-star review. We are so happy to hear that you are happy in your home. Please know that we are always here should you need us for anything. Regards- Karen K
submitted by Joseph A. - |Recommended: YesNa — NA
response from property -Josh, Thanks for taking the time to give us a 5-Star Review. We're so glad that you are happy in your home and look forward to having you live with us for a long time to come. Regards- Karen K
submitted by Jennifer V. - |Recommended: YesReview — Its a good price for the location. But there are some cons, like the parking, thin walls and traffic noise.
response from property -Jennifer, Thank you for taking the time to share your candid thoughts on Carlyle Place. If you ever feel that you are hearing noise that is not "normal apartment noise', please reach out and let us know so that we can make sure to take care of it for you. We want to make sure that you are happy in your home and we looking forward to seeing you around the community! Regards- Karen K
submitted by Bryan M. - |Recommended: YesGreat Price, Size, Location. — Just starting a lease and am very impressed with the location overall. Price is fantastic and location is great. Would recommend if you don't mind apartment life. Although there is concrete between floors, some sound does bleed through but its not bad at all.
response from property -Bryan, Thank you for sharing your candid feedback about Carlyle Place; it is appreciated. We are glad to hear that you are enjoying your new home. Please know that we are hear to help you in any way that we can. We look forward to counting you as one of our residents for a long time to come! Regards- Karen K
submitted by Alison C. - |Recommended: YesWonderful Place to Live — Our apartment is very spacious and we cannot hear any neighbors. We have had to have maintenance come a couple times, but they are extremely responsive and are able to fix problems ASAP. The leasing office went above and beyond when we switched apartments. We are very happy and thankful to be here.
response from property -Alison, Thank you for taking the time to share your thoughts about Carlyle Place. We're so glad to hear that you are enjoying your home with us. We look forward to having you as one of our residents for years to come. Regards- Karen K
submitted by Sharmaine B. - |Recommended: YesExcellent place to live — I moved in about a month ago and I'm very impressed with the management and culture of Carlyle Place. Everyone is friendly and inviting. Plus, the grounds are clean and I love how they incorporate community events. Ask for John Paul when you tour. He is a professional and great person.
response from property -Sharmaine, Thank you for taking the time to share your thoughts about Carlyle Place. We are so glad to hear that you are happy with your new home and look forward to seeing you around the community for a long time to come. Regards- Karen K
submitted by Osnat E. - |Recommended: NoThe leasing office can do better — they never return email, or calls, until I am going down there nothing ever done and a few weeks ago one of the team just walked into my apartment using the key with out even knocking and not really apologized
response from property -Osnat, Thank you for sharing your candid thoughts on Carlyle Place. Although we are upset to hear that you are not happy with communication with the team, we relish the chance to turn your opinion around. Know that our goal is always to respond to residents as quickly as possible. Regards- Karen K
submitted by Siddarth E. - |Recommended: YesGreat safe location with everything you need — I love the neighborhood and the size of the apartment. Great place to stay
response from property -Siddarth, Thank you for taking the time to share your thoughts about Carlyle Place. We are so glad to hear that you are loving your home at Carlyle Place. We look forward to having you with us for a long time to come. Regards- Karen K
submitted by Alexis D. - |Recommended: YesSuper clean, quiet and spacious — Just moved in - the moving process was very smooth and everyone was very helpful. All office staff have been extremely helpful, knowledgeable and responsive. A small user-error issue with our A C was addressed in under an hour, and the apartments are spacious and beautiful.
response from property -Alexis, Thank you so much for sharing your kind words. We are glad to hear that your move in went smoothly and that we were able to easily assist you with your AC issue. We look forward to having you as a resident for a long time to come. Regards- Karen K
submitted by Jean G. - |Recommended: YesThe apartment overall looks nice. — The concierges are friendly and the maintenance people are responsive and timely. I live in the West wing. The only recommendation I would like to make is the hall way carpet all the way from mailroom to elevator is worn out and is not evenly placed. This might need to be changed. Not sure about carpet in the East wing where I will move to next month.
response from property -Jean, Thank you for your kind words and candid review. We're pleased that you are enjoying your time at Carlyle Place and know that you will love your new apartment as well. Regards- Karen K
submitted by John M. - |Recommended: YesProfessional staff, fair price, decent room amenities — The apartment complex is in a great area. Hotel staff have been professional and helpful for the move in.
response from property -John, Thank you for sharing your feedback with us. We're so happy that our team was able to assist with a smooth move in. We're always here to help and hope you are getting out and enjoying the area. Regards- Karen K
submitted by Adam F. - |Recommended: YesBig Apartments — Really nice apartments and features. Great size for 1 person
response from property -Adam, We're so glad Carlyle Place is the right fit for you.Thanks for sharing with us! We're honored to receive the 5 stars! Best, Justine Y.