Property is great, wish we could have stayed|Recommended: NoGreat units, love how soundproof everything is, hate how much rent increased relative to the area. Multiple units in the area are cheaper for us to move into a 2 bed than to stay in our 1 bed.
Michelle, thanks for reaching out.Your concerns make sense. We want you to know that our manager would welcome the opportunity to speak with you regarding your renewal and will be reaching out. With our flexible lease terms sometimes renewals are a little odd. In your case the best rate was offered for a 9 month term and was around a 2% increase. Here's what I can do for you. I can have our manager reach out with options for a longer term renewal. We really want you to continue to Carlyle Place home and we hope you will still consider it. Thanks so much Michelle and we hope that you will consider staying. Sincerely, Taryn S.
Good, Not Great|Recommended: YesLots of pluses. Location, apartment space and layouts, generally quiet and some amenities. The leasing office staff have been helpful, but a couple of the front desk are not prompt or professional. They seem completely displeased when you come to desk for assistance or a package while they are shopping online. Generally the apartments are spacious and well laid out. Some of the fixtures, etc are now aged, worn and dated. Repairs are made more complicated in some instances as parts are no longer available. Common areas seem kept clean, but definitely needs some TLC. Carpets in halls, particularly first floor needs replacement. Pool deck area could use some greenery decor and better furniture grills. As there is generally less amenities available in this community to others, particular attention should be made in caring and improving them. Having pool sticks with tips, chalk and hand powder available is one example of just ensuring one amenity can be enjoyed as it should be. Lots of other examples could be made. Lots if great
Francisco, We want you to feel comfortable sharing good or bad news with us. We are happy to hear that overall you are enjoying your time at our community and want to thank you for taking the time to share your feedback with us. We're using your feedback to make some improvements: We have chalk at the front desk for the billiard table, and our team is reordering new pool tips. We make sure our team is paying attention to this amenity and making sure that the billiards table always has the supplies needed to play. We have it scheduled to replace four floors of carpet this year, we will keep you updated on the status of these. Spring flowers were just planted and we hope that you are enjoying the new greenery. Thank you again for your candid feedback, please keep the suggestions coming. We want to make sure Carlyle Place is the best community and are always here to help. Sincerely, Taryn S.
Great location, safe, and clean|Recommended: YesIt's close to the metro and area restaurants as well as Old Town. The property is well maintained and it's in a safe area..
Hi Barry, We are so happy to hear that you are enjoying our community and amazing location! Thank you for taking the time to share your experience. We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, would you mind reaching out to us at 703-706-0076. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Safe, Secure, and Beautiful|Recommended: YesGreat location, great staff, and everyone is friendly in the building
Hi Reginald, Thank you for such a positive review and for sharing your experience with our community and team. We are happy to hear that you love our location and that we are taking good care of you! Please let us know if there is anything else we can do to make Carlyle Place more enjoyable. Sincerely, Ashleigh N.
Would live here again|Recommended: YesPeaceful and quiet the noise rating was confusing so 4 star little to no noise , private, location is great, great amenities
Hi Dale, Thank you for the 4-star rating! We are happy to hear that you would call Carlyle Place home again. Please let us know if there is anything we can assist you with in the future. Sincerely, Ashleigh N.
I would look elsewhere.|Recommended: NoWe have complained about the lack of insulation, and there has been nothing done.
Simon, We are so sorry to hear that we haven't met your expectations and want to apologize for our delayed response. Our community has double paned windows, but we recognize that during the winter months especially on extremely cold days it can still get cool in the apartments, which is why we encourage residents to keep their heat on to ensure their is proper air circulation. We want to see if there is anything else we can help you with, would you be open to having a conversation with our property manager? We would welcome an opportunity to speak with you to see if there is anything we can do to mend this relationship, we hope you will give us this opportunity. Sincerely, Taryn s.
Great apartments - Great value|Recommended: YesCarlyle Place has been a fantastic place to live so far. This is our second apartment in Alexandria, and we have been more than happy here, and hope to call this home for many more years. Everyone from the front desk staff, leasing, management, and most of all maintenance has been very helpful and professional. The apartments offer great floor plans and space, and the location cannot be beat.
Hi Elizabeth, Thank you so much for your positive comments about Carlyle Place! We are so happy that you have had such an amazing experience at our community! We will make sure to pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future. Sincerely, Ashleigh N.
Great Property. Convenient location. Excellent Service.|Recommended: YesI've enjoyed living at Carlyle Place. The building and facilities are great but it's the service the staff provides that make the experience one of the best I have had.
Hi James, We are so happy that you have had such an amazing experience at our community! We will make sure to pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future. Thank you for calling Carlyle Place home! Sincerely, Ashleigh N.
Hi Janelle, Thank you for the 4-star review! We are happy you enjoy calling Carlyle Place home! Sincerely, Ashleigh N.
Overall property is good, the plumming is down right terrible|Recommended: NoThe pluming in this building is the worst I have ever seen. We have dealt with various pluming issues since the day we moved in. I would not recommend moving into this apartment complex. The rest of the place is good and convenient, but does not outweigh the pluming issues we continue to have. Stay far away from this place. This is what I would currently say to anyone that ask me about this place until we get out pluming fix. I will soon leave a very negative review on google and anywhere else if our issue is not resolved very very soon.
Thank you for sharing your honest feedback of our community. Our Property Manager has been in contact with you regarding the plumbing issues you have been experiencing and we will continue to keep you informed on the steps we are taking to correct the issue. We have hired professional plumbers on several occasions to try to determine where the issue is stemming from. We want you to know that we take your concern very seriously and are committed to finding a resolution. We understand that this has been an inconvenience and source of frustration for that we want to sincerely apologize. Our Property Manager will continue to reach out to you directly to discuss our plans to address this issue, but of course if you would like to speak with her before then please feel free to reach out to her at 703-706-0076.
Great apartment building convenient to Eisenhower metro|Recommended: YesI lived here for a year and enjoyed my time here. I was transferred to the DC metro area for the military and the staff were very accommodating of military members. They were easy to work with and friendly to work with it. I loved having the FEDEX store, Deli and Barbershop located on the ground retail level. The pool was kinda of shaded because it is sandwiched between two apartment towers, so that is a warning for the sun lovers that use the pool frequently. I would also recommend have better grilling equipment. I worked with Asad Khan a lot at the front office and he was great to work with I highly recommend him when you are inquiring.
Hi Michael, Thank you so very much for such a positive review and for sharing your experience with our community and team! We're glad to hear we delivered such a great experience and we are happy to pass along your comments. We truly value and appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Very Nice|Recommended: YesCarlyle Place Apartments is a very community to live in. It has all the amenities you would need and the staff is very friendly and knowledgeable.
Hi Javier, We are happy to hear that you are enjoying your experience at our community! Thank you for the positive review and for choosing to call Carlyle Place home! Please do not hesitate to let us know if we can be of more service. Thank you, Ashleigh N.
It's pretty good but...needs leasing office customer service improvement|Recommended: YesConvenient to most everything and pretty quite.
Hi Angela, Thank you for taking the time to review our community. We are happy to hear that overall you enjoy calling Carlyle Place home however, we are disappointed that your recent experience with our team has been less than ideal. Our property manager would like the opportunity to speak with you further regarding your review and the concerns you have. Please contact her at 703-706-0076 at your earliest opportunity. We look forward to speaking with you soon! Sincerely, Ashleigh N.
Walking Distance to Old Town, But Otherwise Average|Recommended: YesThe building is in a good location, and the staff is friendly and generally helpful. Every month a local restaurant offers a discount to residents, and the building has a dinner or ice cream party or pizza night every month. There is a small 24 hour gym. It has about 10 treadmills and some weights. I've never seen more than 10 people in the gym at any time. There is also a club room with a tv, pool table and kitchen. I don't use the club room much and the tv wasn't working the last two times I was there. There is a parking garage with three levels reserved for residents. Navigating the garage can be difficult because cars use the same ramps to go up and down, and because there is only one exit, but cars approach it from multiple directions. There are two elevators in my building, and one of them also serves as a freight elevator, which can be reserved for private use. This can be very frustrating, and can cause very long wait times for the elevator I had to wait for more than five minutes on one occasion. Maintenance is generally prompt, but they also seem to prioritize easy jobs that can be resolved quickly. I would recommend, but not at the current price.
Hi Benjamin, We sincerely appreciate your feedback and thank you for taking the time to share your thoughts with us. Our team had heard that residents sometimes struggle with the TV in the Clubroom, because it does take a few minutes to turn on. It is working properly and we would love to show you how to use it so that you can enjoy the Clubroom space more regularly. Our maintenance team strives to complete all work orders within 24-48 hours depending on the need of parts. If you are experiencing any specific maintenance issues, we are happy to help. Please reach out to our management team at 703-706-0076. Sincerely, Ashleigh N.
Very Nice|Recommended: YesThe community is very nice was meant to be a set of condo's, but converted to apartments. The building has a quiet elegance. The gym is decent, and I've rarely had to wait to use weights or any treadmill. Location is great if you work in Maryland, and is directly across from the Eisenhower metro access to the city, if you need or want to . My one critique there's no place to sit outside when the weather is nice. The pool, like all in the area, is open for a narrow time, but the area where you could sit and enjoy the sun is only open when the pool is open. Would be nice if the complex either opened the seating area, or created one.