Ratings & Reviews

Overall Rating

5
(99 reviews)
96% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
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Resident Reviews

submitted by Alexis D. - |Recommended: YesSuper clean, quiet and spacious — Just moved in - the moving process was very smooth and everyone was very helpful. All office staff have been extremely helpful, knowledgeable and responsive. A small user-error issue with our A C was addressed in under an hour, and the apartments are spacious and beautiful.
response from property -Alexis, Thank you so much for sharing your kind words. We are glad to hear that your move in went smoothly and that we were able to easily assist you with your AC issue. We look forward to having you as a resident for a long time to come. Regards- Karen K
submitted by Jean G. - |Recommended: YesThe apartment overall looks nice. — The concierges are friendly and the maintenance people are responsive and timely. I live in the West wing. The only recommendation I would like to make is the hall way carpet all the way from mailroom to elevator is worn out and is not evenly placed. This might need to be changed. Not sure about carpet in the East wing where I will move to next month.
response from property -Jean, Thank you for your kind words and candid review. We're pleased that you are enjoying your time at Carlyle Place and know that you will love your new apartment as well. Regards- Karen K
submitted by John M. - |Recommended: YesProfessional staff, fair price, decent room amenities — The apartment complex is in a great area. Hotel staff have been professional and helpful for the move in.
response from property -John, Thank you for sharing your feedback with us. We're so happy that our team was able to assist with a smooth move in. We're always here to help and hope you are getting out and enjoying the area. Regards- Karen K
submitted by Adam F. - |Recommended: YesBig Apartments — Really nice apartments and features. Great size for 1 person
response from property -Adam, We're so glad Carlyle Place is the right fit for you.Thanks for sharing with us! We're honored to receive the 5 stars! Best, Justine Y.
submitted by Jasmine W. - |Recommended: YesIt’s a great place in a good location — It’s very convenient. Noise level is not loud. Easy to get around to Alexandria. Metro accessible and nice staff and maintenance crew
response from property -Jasmine, we love knowing that our residents appreciate the convenience of our community. Our team works diligently to ensure your satisfaction and promise to do what it takes to keep it up. If you ever need anything from us, please don't ever hesitate to reach out. We'd be happy to assist! Best, Justine Y.
submitted by Nicole S. - |Recommended: YesLovely Place to Live — All in all, Carlyle Place is a lovely place to live. It's spacious, clean, and very nice. The staff are all exceptionally great and their responses to your needs and queries are always gracious and timely. My only critique of the apartment itself is that the windows are very thin and let in a lot of outside sound, but that is also something you get used to the longer you live here.
response from property -Nicole, we're so glad to have you here! Our team works hard to provide the highest quality service. We promise to continue to do what it takes to ensure your satisfaction. If there is anything you every need from us please do not hesitate to reach out. We are happy to help! Best, Justine Y.
submitted by Andrew T. - |Recommended: YesNice place, I'd recommend it. — But if I had known how clearly you can hear the metro Eisenhower Ave, I'd try looking around. I've submitted a few trouble tickets and have had about 80 fixed. The other 20 I've had no feedback about
response from property -Hi Andrew, Thank you for the five star review, we are happy to hear that overall you are enjoying your time at Carlyle Place. We want to apologize for any inconvenience you have experienced due to the noise from the metro or other sources. We want you to know that if there are any neighbors that are creating a noise concern for you, our team is happy to address those issues promptly. If there are still maintenance request that our team needs to address, please reach out to our Assistant Manager, John Paul, at 703-706-0076. Looking forward to speaking with you soon.
submitted by Frances B. - |Recommended: YesIt is awesome — We just moved in but I love it already Assad and Jean-Paul were awesome and super helpful every time we stopped by the building to look at a unit.
response from property -Hi Frances, Thank you for taking the time to share your experience with us. We are so happy to hear you are loving Carlyle Place and that our team has taken such great care of you! We will make sure to pass along the positive comments to Asad and Jean-Paul, it will really make their day! We hope you continue to enjoy your new home. Please let us know if there is anything else we can do to enhance your experience. Sincerely, Ashleigh N.
submitted by Tahereh H. - |Recommended: YesGreat place, well maintained, friendly staff — Fantastic
response from property -Thank you for the 5-star review Tahereh! We are so happy to hear that you are having a fantastic experience here at Carlyle Place! If you ever need anything, please don't hesitate to let us know. Sincerely, Ashleigh N.
submitted by Mollie G. - |Recommended: YesGreat Place — I highly recommend Carlyle Place. Customer service is superb, building is clean and very well kept, and it's an all-around a great place to live.
response from property -Hi Mollie,

Wow! We truly appreciate the recommendation and want to thank you for sharing your experience with us! You really made our day. Please don't hesitate to let us know if there is anything we can do to be of more service. Sincerely, Ashleigh N.
submitted by Aakash P. - |Recommended: YesGood apartments near metro — This apartment is very good overall. I like stay here. Appearance and maintenance services are good. Staffs are very nice and polite. You can find parking space easily only issue with parking is roadways are small or tight. Overall this place is nice and i recommend anyone to stay here if you like to live in peaceful and calm atmosphere
response from property -Hi Aakash, We really appreciate you taking the time to share your feedback with us. We are happy to hear that overall you have enjoyed your experience here at Carlyle Place. We truly appreciate the recommendation and your positive comments. We will be sure to share your feedback with the team. Please don't hesitate to reach out if you need anything. Sincerely, Ashleigh N.
submitted by Andrew B. - |Recommended: YesSatisfied — Perfectly located, well-kept, friendly, convenient.
response from property -Hi Andrew, YAY! We are so glad to hear that you are enjoying your apartment and our amazing location. Thank you for sharing your experience! Please let us know if there is anything else we can do to make Carlyle Place more enjoyable. Sincerely, Ashleigh N.
submitted by John E. - |Recommended: YesVery Happy with our home here — my only complaint is the temperature in the G1 level parking garage. I can't understand why all the fans are not running in an attempt to ventilate the garage better.
response from property -Hi John, Thank you for the 5-star review! We are happy to hear that you are enjoying your experience here at our community. We appreciate your feedback as we are always looking for ways to improve our community. We will look into your concern with the fans and see what we can do. Thank you for choosing to call Carlyle Place home, please don't hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
submitted by Michelle W. - |Recommended: NoProperty is great, wish we could have stayed — Great units, love how soundproof everything is, hate how much rent increased relative to the area. Multiple units in the area are cheaper for us to move into a 2 bed than to stay in our 1 bed.
response from property -Michelle, thanks for reaching out.Your concerns make sense. We want you to know that our manager would welcome the opportunity to speak with you regarding your renewal and will be reaching out. With our flexible lease terms sometimes renewals are a little odd. In your case the best rate was offered for a 9 month term and was around a 2% increase. Here's what I can do for you. I can have our manager reach out with options for a longer term renewal. We really want you to continue to Carlyle Place home and we hope you will still consider it. Thanks so much Michelle and we hope that you will consider staying. Sincerely, Taryn S.
submitted by Francisco C. - |Recommended: YesGood, Not Great — Lots of pluses. Location, apartment space and layouts, generally quiet and some amenities. The leasing office staff have been helpful, but a couple of the front desk are not prompt or professional. They seem completely displeased when you come to desk for assistance or a package while they are shopping online. Generally the apartments are spacious and well laid out. Some of the fixtures, etc are now aged, worn and dated. Repairs are made more complicated in some instances as parts are no longer available. Common areas seem kept clean, but definitely needs some TLC. Carpets in halls, particularly first floor needs replacement. Pool deck area could use some greenery decor and better furniture grills. As there is generally less amenities available in this community to others, particular attention should be made in caring and improving them. Having pool sticks with tips, chalk and hand powder available is one example of just ensuring one amenity can be enjoyed as it should be. Lots of other examples could be made. Lots if great
response from property -Francisco, We want you to feel comfortable sharing good or bad news with us. We are happy to hear that overall you are enjoying your time at our community and want to thank you for taking the time to share your feedback with us. We're using your feedback to make some improvements: We have chalk at the front desk for the billiard table, and our team is reordering new pool tips. We make sure our team is paying attention to this amenity and making sure that the billiards table always has the supplies needed to play. We have it scheduled to replace four floors of carpet this year, we will keep you updated on the status of these. Spring flowers were just planted and we hope that you are enjoying the new greenery. Thank you again for your candid feedback, please keep the suggestions coming. We want to make sure Carlyle Place is the best community and are always here to help. Sincerely, Taryn S.